Privacy Policy
Introduction
Encode Mental Health Clinic operates from 307 SNS Axis Building, Nanpura, Surat 395007. You can contact us at info@encodeclinic.com or +91 83208 77062.
This policy explains how we collect, use, protect, and retain personal information shared through this website and during appointment-related communication.
Data we collect
When you use the contact form or booking form, we may collect your name, email address, phone number, message, preferred session details, and area of concern. We collect this information only when you choose to share it with us.
The website does not use automatic tracking cookies beyond what may be necessary for Next.js or Vercel to serve and operate the site.
How we use your data
We use the information you provide to respond to enquiries, schedule appointments, communicate about your request, and provide mental health services.
We do not sell your personal data. We do not share it with third parties except where required by law or necessary to protect health, safety, or legal rights.
Confidentiality
Information shared in a clinical context is protected by professional confidentiality obligations.
Confidentiality may be limited where there is a risk of harm to you or another person, or where disclosure is required by applicable law.
Data retention
Contact form submissions are retained for 12 months so we can respond to and follow up on enquiries.
Clinical records are retained for the period required by applicable law and professional obligations.
Your rights under the DPDP Act 2023
Under India's Digital Personal Data Protection Act, 2023, you may request access to your personal data and ask us to correct or erase personal data where applicable.
To exercise these rights, contact us at info@encodeclinic.com.
Contact
For privacy enquiries, contact Encode Mental Health Clinic at info@encodeclinic.com or +91 83208 77062.
Last updated: May 2026.